Frequently Asked Questions
What is the product made of?
- High-quality EVA (Ethylene Vinyl Acetate) rubber
- Reinforced rubber with extra grip.
- Single-piece molded construction with rubber handles.
Why is it durable?
The tote is crafted from premium-grade EVA (Ethylene Vinyl Acetate) — the same material used in rugged outdoor gear and high-performance footwear. It’s naturally shock-absorbent, flexible, and crack-resistant, meaning it can handle sun, salt, sand, and impact without wearing down or breaking apart. This tote is 100% waterproof and UV-resistant.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Whats included?
- 1 x Detachable Handle Set — sturdy EVA/rubber handles that snap easily into place for quick setup.
- 1 x Protective Dust Sleeve or Recyclable Bag — keeps your tote clean and scuff-free during delivery.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.