Frequently Asked Questions
What is the product made of?
Frame: Usually made of steel tubing or powder-coated alloy/aluminium. Many models use steel for cost and strength, others use aluminium for lighter weight. For example: “a powder-coated steel and alloy frame” is used in one popular stretcher model.
Bed Surface / Fabric: Heavy-duty fabric like 600-denier polyester or laminated polyester (often with PVC backing). These are mentioned in camp-stretcher reviews for durability and comfort.
Legs & Feet: Typically the legs are the same metal as the frame, with plastic/rubber end-caps for stability and to protect tent flooring.
Fastenings & Connectors: Welded joints or riveted hinges in the frame, plus reinforced stitching on the fabric and sometimes buckles/straps for securing bedding.
Finish & Coating: The metal parts are often powder-coated or/weather-resistant to withstand outdoor use. The fabric often has water‐resistant treatment and is UV-resistant in many cases.
Do I need additional tools?
Feet, leg locks or clips are often integrated so you just unfold the structure, lock it, and you’re ready to use. No wrench, screwdriver or extra hardware required.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Whats included?
The main stretcher frame — folding or quick-fold metal (aluminium/steel) frame ready for setup.
The fabric bed surface/bed sling — the durable fabric (e.g., 600 D polyester) that stretches across the frame to form the sleeping surface.
A carry/storage bag — a zipped or draw-cord bag to store the folded stretcher and transport it.
Instruction manual / setup guide — basic instructions on unfolding, locking, and packing down the stretcher.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.