Frequently Asked Questions
What is the product made of?
- BPA-free TPU (Thermoplastic Polyurethane) or PEVA (Polyethylene Vinyl Acetate)
- Food-grade silicone or TPU tubing with a silicone bite valve
- Ripstop nylon or high-density polyester
- Breathable mesh and EVA foam for ventilation and comfort
How many liters does it hold?
The water reservoir (bladder) holds 2 litres, which is a common size for day-hiking or cycling packs.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Whats included?
- A hydration reservoir (bladder)
- A drinking tube with bite valve
- The backpack body with dedicated sleeve or compartment to hold the reservoir, plus gear storage (pockets, straps, etc.) for essentials like snacks, layers or tools
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.